Modern IT teams face significant challenges as they strive to support employees, improve service quality, and adapt to increasingly complex technology environments. IT leaders increasingly recognize the potential of agentic AI to optimize service delivery and multiply productivity, unleashing human potential. 

In this webinar, you will learn about a range of new AI agents, delivered in the latest BMC Helix Service Management release, which will help your organization achieve new levels of Service Management excellence. We will demonstrate how BMC’s new and updated AI agents will: 

• Enable support teams to work together more effectively in collaboration platforms, helped by insights and automation from the new collaboration agent
• Allow process owners to use simple natural language instructions to create custom, autonomous AI agents in support of their end users
• Make it simple for users to initiate a virtual agent support session, by simply submitting a photo of an error message to agentic AI